Investor
relations and administration are central to the role of Deutsche Fonds Service GmbH. The company's processes are based on a
database management system with a well thought through system architecture. The
software used supports contact management, customer administration, invoicing,
accounts and the monitoring of all relevant data. Interfaces to the trustee,
tax consultant and also to the monitoring routines for resource usage ensure
professional and high-quality processes. A multi-level security system has been
implemented.
All
processes and systems are marked by a high degree of flexibility and individual
possibilities of adaptation, which for all systems, products and market sectors
allow a maximum administrative efficiency and effectiveness. All investor data
and process transactions are saved in the database, and then integrated and processed
further. They are accessible in all parts of the company in a form conforming
to requirements.
The
Deutsche Fonds Service GmbH IT
systems support the total process with reliable numbers, dates and facts. In
keeping with good key account management, customer benefits rise and customer dialogue
is increased. Accordingly the software has a logical structure, which enables
standardised work procedures. However it is not the case that the processes are
oriented to the software: the software is oriented to the processes.